Refund Policy

At MyKeepsakes.co.uk, we take pride in creating meaningful, customised gifts made just for you. As our products are personalised and not mass-produced, we have specific refund guidelines in place.

1. Order Cancellation & Full Refund

We offer a full refund if you notify us within 48 hours of placing your order. After this period, production begins, and cancellations may not be possible.

2. Refunds for Faulty or Damaged Products

If your item arrives damaged, faulty, or with a manufacturing defect, we will gladly offer a replacement or refund. Please contact us within 7 days of delivery with clear photos of the issue.

3. No Refunds for Late Deliveries

We do our best to dispatch orders on time, but delivery delays caused by couriers or external factors are beyond our control. Therefore, we do not offer refunds for late deliveries.

4. No Refunds for Change of Mind

Since our products are custom-made and cannot be resold, we do not accept returns or refunds if you change your mind after production has started. Please ensure all customisation details are correct before placing your order.

5. How to Request a Refund

To request a refund or replacement, please contact us at:
📧 Email: hello@mykeepsakes.co.uk
📍 Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ

All refund requests must include your order number, a brief description of the issue, and supporting photos (if applicable).

By placing an order with MyKeepsakes.co.uk, you agree to this refund policy.