Welcome to MyKeepsakes.co.uk! By using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General Terms
- MyKeepsakes.co.uk (“we,” “our,” “us”) is a UK-based online store selling personalised gifts.
- By placing an order, you confirm that you are at least 18 years old or have permission from a parent/guardian.
- We reserve the right to update these Terms & Conditions at any time.
2. Ordering & Customisation
- All our products are custom-made based on the details provided by you.
- Customers are responsible for double-checking their customisation details before placing an order.
- Once an order is placed, changes or cancellations must be requested within 48 hours. After this period, production begins, and changes may not be possible.
3. Pricing & Payments
- Prices are listed in GBP (£) and may change without notice.
- We accept payments via credit/debit cards, PayPal, and other secure payment methods.
- Full payment is required at checkout. Orders will not be processed until payment is received.
4. Shipping & Delivery
- We aim to dispatch orders within the specified timeframe, but delivery times are estimates and not guaranteed.
- Once an order is handed to the courier, we are not responsible for delays caused by third-party shipping companies.
- Customers are responsible for providing an accurate shipping address. We are not liable for orders lost due to incorrect addresses.
5. Refund & Return Policy
- Full refunds are available only if requested within 48 hours of purchase.
- We do not offer refunds for:
- Late deliveries (as shipping delays are beyond our control).
- Customers who change their minds after production has started.
- Custom-made products that cannot be resold.
- If an item is faulty or damaged, we will offer a replacement or refund if reported within 7 days of delivery, with supporting photos.
6. Intellectual Property
- All content on MyKeepsakes.co.uk (including product designs, images, and text) is owned by us and cannot be copied or used without permission.
7. Liability Disclaimer
- We are not responsible for indirect, incidental, or consequential damages related to product use, delivery delays, or website errors.
- Our maximum liability is limited to the amount paid for your order.
8. Governing Law
- These terms are governed by the laws of England and Wales.
- Any disputes will be resolved in UK courts.
9. Contact Us
For any questions or concerns, contact us at:
📧 Email: hello@mykeepsakes.co.uk
📍 Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
By using MyKeepsakes.co.uk, you agree to these Terms & Conditions.